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While cloud services have been a game changer, without strong governance and controls, costs can spiral out of control. Luckily, if you use the steps outlined in this article you can make some significant savings to your cloud hosting spend.

At HERO Transformation we made a conscious decision to build a distributed development team and we’ve previously written about why and what we’ve learned. Part…

My current tenure working in government digital, data and technology is coming to an end and I wanted to share my experiences and lessons learned.…

We all have our own reasons for building a start-up: fame, fortune, adventure, excitement. Understanding your personal reason and nurturing it is at the heart…

We believe that successful digital transformation comes not through the choice of a particular technology stack or IT system but through the work of people…

Seven principles to transform the technology devices and tools that users have to support them to do incredible work. Employees often have superfast Wi-Fi and the…

If product ownership works in software development then why can’t it work in IT infrastructure as well? We are appointing product owners for our IT…

Digital Justice is investigating what a joined up justice system would look like agnostic of organisational boundaries. It uses of end to end service design…

Learn how Kanban can help you as an executive to focus on the most important work, visualise your tasks and make prioritisation easier. It is…

In the previous two posts, I explained why we decided to scale agile, and discussed our learnings from sprint 1. In this final post, I am…

In my last post, I wrote about why we decided to scale agile, the framework we have chosen and how we chose a small area of…

Close your ears Jeremy Clarkson but the future of cars is not about petrol, engines or safety it will be about digital connection and automation.…

Why customer satisfaction is so important for your digital business, how to track it and how to improve it. If I could only choose one…

The Five Stages of Digital Customer Focus describe a framework that will help you listen, learn, react and value digital customers. The turning point in…

Recently I chaired a round table discussion with some of the best digital thought leaders in the industry co-chaired by James Humphreys of Wilton & Bain…

When Reed Hastings wrote a presentation explaining how Netflix built a culture of excellence and motivated teams, he had no idea it would go viral.…

Working in a large organisation, such as Lloyds Banking Group with over 100,000 people in a highly regulated environment, it can sometimes take a long…

The following recommendations have been drawn from the research targeting a range of stakeholder groups who are involved with publicly listed companies. Management looking to…

Maturity models seem to be all the rage at the moment and as I did not want to be left out I have developed my…

Analysing listed Internet companies as one homogenous group there is no doubt that revenue is the strongest predictor for Internet market value. In fact my…

After researching the current literature I found no universally accepted method of classifying Internet business models. It was also noted that classification frameworks were out…

There are many business model classifications ranging from observed lists with no consistent classification criteria (e.g. Kotzberg 2001; Applegate 2001b; Eisenmann 2002; Laudon and Traver…

After many months of hard work I have submitted my thesis and can now reflect on the work I have done. My thesis titled What drives…

All too soon I have finished my two-year Executive MBA at Cass Business School. In this post I try to capture what I have learned…

Earlier this year I applied to the Lloyds Banking Group’s Future Executives Programme which is open to MBA graduates. When I first saw the programme…

I have just returned from my final MBA elective in China.  We had lectures from top speakers and thought-leaders and visited several of China’s top…

I was introduced to the corporate strategy turnaround framework on a recent strategy elective.  Once you understand the framework it is interesting to analyse turnarounds…

I had my penultimate MBA elective at the weekend on Corporate Strategy so my next few posts will concentrate on value creation, value capture and…

As part of my MBA thesis I am studying the business models of Internet companies. During my research I have been looking at how the Internet…

I have been working in retail banking recently and I thought I would write my high-level thoughts on the industry and some ideas for the…

I have really enjoyed my Mergers and Acquisitions (M&A) elective with our lecturer Scott Moeller. It has been a fascinating mix of strategy and financial analysis. For…

My Private Equity elective coursework was one of the most enjoyable so far. Traditional approaches to venture capital by GPs in Europe and the USA. I…

My latest report attempts to identify common factors that influence scaling in professional service firms (PSF). The sample draws from small and medium (up to…

This week I have had an intensive training course to prepare me for my MSP practitioner exams. To start with I had 15 hours of pre-work to…

My operations management coursework was based on the ECCO A/S – Global Value Chain Management case study which is an interesting paper on ECCO A/S (ECCO) who…

The end of my first year, of a two-year, Executive MBA at Cass Business School is a time of reflection to understand what I have…

I am off to consult in Brazil next week so I have been brushing up on how to work effectively  with multicultural teams.  Most people recognise the value of…

The only way an MBA is worth the price is if you apply the teaching to your professional life. I had a superb lecturer for…

I have just finished my last set of exams at Cass business school for my MBA, phew! Big sigh of relief! I have had a…